From WhatsApp message to booked consultation
Frontdesk- 1A message arrives on WhatsApp at 11:40 pm
- 2The assistant identifies itself and asks the practice’s screening questions
- 3An eligibility question is handed to an agent, not answered Practitioner approves
- 4A consultation is booked into the right calendar
- 5The transcript is filed in the CRM and appears in the morning digest

